If updates aren't available for the app, update the software on your iPhone or iPad. ![]() 3 Check for updates To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. 2 Restart your device Restart your iPhone or restart your iPad. Then open the app to see if it works as expected. Then open the app to see if it works as expected. 1 Close and reopen the app Force the app to close. Guidance below is from that same article. There may be an update for the app to accompany the latest iOS version. If you have an accompanying app installed on your iPhone, take the steps in If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open for that app. If possible, testing your card reader with another device or another card reader with this iPhone would help narrow things down as well. ![]() Then, isolate as much as possible by testing multiple cables if available. ![]() We'd recommend starting with the general guidance in Connect external storage devices to iPhone to make sure that everything is set up properly.
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